Professional Telephone Etiquette

The telephone is one of the main ways we communicate with our colleagues, customers and business contacts.

This module has therefore been developed to help you improve your understanding of how to conduct yourself professionally while on the phone.

Learning Outcomes

• Describe how to answer and make phone calls
• Discuss how to control your voice
• Discuss how to practise active listening
• Explain how to use voicemail
• Discuss how and when to use mobile phones

Duration: 

Approx. 30 min

Available for 6 months from the date of enrolment

Prerequisite:

None

Inclusions:

• Completion Certificate
• Flexibility to work at your own pace, from a device and location of your choice
• Unlimited access to course content for up to 6 months from enrolment