Customer Service

Organisations pride themselves on delivering superior customer service at all times and is committed to meeting and exceeding customer expectations.

This module has been designed to provide you with information about customer service and to give you the tools to effectively communicate and develop a positive relationship with customers.

Learning Outcomes

• Discuss how good customer service benefits your organisation
• Make a positive impression on customers
• Apply customer service principles to different communication methods
• Identify and apply techniques for developing relationships with customers
• Determine customers wants and needs
• Understand how to manage challenging customers
• Handle complaints effectively

Duration: 

Approx. 30 min

Available for 6 months from the date of enrolment

Prerequisite:

None

Inclusions:

• Completion Certificate
• Flexibility to work at your own pace, from a device and location of your choice
• Unlimited access to course content for up to 6 months from enrolment