Short Courses

Business Etiquette

Price: $49.00 (Incl. GST)

Business etiquette is a set of rules that govern the way we interact with colleagues as well as clients. Practicing good business etiquette is important because it can help to:

  • Create a positive first impression;
  • Provide a professional and mutually respectful atmosphere;
  • Facilitate cross-cultural communication and business;
  • Increase productivity in the workplace.

Furthermore, when doing business with someone from a foreign country, business etiquette also involves an awareness of etiquette in the other culture. Understanding this will help you to:

  • Feel comfortable in your dealings with foreign colleagues and / or clients;
  • Build open lines of communication;
  • Build trust.


Learning Outcomes

By the end of this module, you should be able to outline the appropriate business etiquette with relation to:

  • Handshakes;
  • Business cards;
  • Dressing;
  • Grooming;
  • Using the telephone;
  • Sending emails



Approx. 30 min

Available for 6 months from the date of enrolment






  • Completion Certificate
  • Flexibility to work at your own pace, from a device and location of your choice