Short Courses

Managing Difficult Situations

Price: $49.00 (Incl. GST)
As a Manager, you are likely to face difficult situations as part of your professional life. These can be challenging and uncomfortable but also offer opportunities for you to improve relationships within your team and improve employee performance and management.
As a result, this module has been developed to increase your awareness of how you can successfully manage difficult situations and prevent them from negatively affecting the workplace. 

Learning Outcomes 

  • Identify a difficult situation 
  • Discuss how to prepare for a difficult conversation 
  • Explain how to have a difficult conversation 
  • Describe how you would manage emotions when handling difficult situations 


Approx. 30 min
Available for 6 months from the date of enrolment 




  • Completion Certificate 
  • Flexibility to work at your own pace, from a device and location of your choice
  • Unlimited access to course content for up to 6 months from enrolment