Business Etiquette

Business etiquette is a set of rules that govern the way we interact with colleagues as well as clients. Practicing good business etiquette is important because it can help to:

• Create a positive first impression;
• Provide a professional and mutually respectful atmosphere;
• Facilitate cross-cultural communication and business;
• Increase productivity in the workplace.

Furthermore, when doing business with someone from a foreign country, business etiquette also involves an awareness of etiquette in the other culture. Understanding this will help you to:

• Feel comfortable in your dealings with foreign colleagues and / or clients;
• Build open lines of communication;
• Build trust.

Learning Outcomes

By the end of this module, you should be able to outline the appropriate business etiquette with relation to:

• Handshakes;
• Business cards;
• Dressing;
• Grooming;
• Using the telephone;
• Sending emails

Duration:

Approx. 30 min

Available for 6 months from the date of enrolment

Prerequisite:

None

Inclusions:

• Completion Certificate
• Flexibility to work at your own pace, from a device and location of your choice