Short Courses - Communication and Personal Development

Conflict Resolution for Employees

Price: $49.00 (Incl. GST)

Conflict occurs naturally in the workplace. However, if it is not handled well, it can escalate into hostile situations that can have a negative effect on our organisation.

 

This module has been designed to help you understand how to successfully resolve minor and ongoing conflicts in the workplace.

 

Learning Outcomes

  • Explain what conflict is
  • Discuss the benefits of effective conflict resolution
  • Explain your responsibilities in relation to conflict resolution
  • Discuss how to handle a minor conflict
  • Identify the stages of an ongoing conflict
  • Explain how to resolve an ongoing conflict
  • Recognise when you should escalate a conflict concern to your manager

 

Duration: 

Approx. 30 min

Available for 6 months from the date of enrolment

 

Prerequisite:

None

 

Inclusions:

  • Completion Certificate
  • Flexibility to work at your own pace, from a device and location of your choice
  • Unlimited access to course content for up to 6 months from enrolment