Course 2: Personal Empowerment (Business)

Personal Empowerment involves growing your capabilities, also having the courage to acknowledge skill gaps, with the aim of fulfilling your full potential as an effective team member or leader. To do this you need to identify your strengths and weaknesses, based upon the skills and knowledge used within your working role and in everyday settings.

The following Personal Empowerment (Business) Skill Set has been designed to provide new skills and tools, with a refresh of underpinning knowledge, assisting you to breakdown and understand each component of different workplace situations which may require a specialised approach.

Learning Outcomes

Module 1: Business Etiquette

• Handshakes
• Business cards
• Dressing
• Grooming
• Dining
• Using the telephone
• Sending emails

Module 2: Time and Priority Management

• Recognise the importance of good time and priority management
• Discuss the misconceptions about time management
• Identify the symptoms of poor time and priority management
• Discuss and apply strategies to better manage your time and priorities 

Module 3: Developing Resilience

• Define resilience
• Discuss ways to increase resilience

Module 4: Understanding Different Behavioural Styles

• Discuss the benefits of understanding different behavioural styles
• Discuss the key features of different behavioural styles
• Identify how to modify your behaviour to build rapport and improve communication

Module 5: Problem Solving

• Outline the five stages in the problem solving process
• Apply tools to properly define a problem’s root cause
• Collect and record critical information surrounding a problem
• Facilitate brainstorming sessions to generate solution options
• Evaluate the suggested options and choose the best solution
• Create a project plan to assist with the smooth implementation of the solution
• Evaluate whether the solution was successful and review the process used

Module 6: Conflict Resolution for Employees

• Explain what conflict is
• Discuss the benefits of effective conflict resolution
• Explain your responsibilities in relation to conflict resolution
• Discuss how to handle a minor conflict
• Identify the stages of an ongoing conflict
• Explain how to resolve an ongoing conflict
• Recognise when you should escalate a conflict concern to your manager

Module 7: Influencing and Negotiating with others

• Explain what influencing and negotiating are
• Identify the benefits of being able to influence and negotiate with others
• Discuss how to influence others
• Describe the negotiation process

Duration: 

Approx. 2.5 hrs

Available for 6 months from the date of enrolment

Prerequisite:

None

Inclusions:

• Completion Certificate
• Flexibility to work at your own pace, from a device and location of your choice
• Unlimited access to course content for up to 6 months from enrolment