Course 1: Communication Tools 101

No matter your role within an organisation, there will always be opportunities to communicate with colleagues, leaders, customers, key internal or external stakeholders. Communication can be a skill that improves over time, with many different elements contributing to being an effective communicator. It’s important to have an understating of both verbal and non-verbal communication techniques, how messages are delivered or received and the impact within a business or work setting.

The following Communication Tools Skill Set has been designed to provide new skills and tools, with a refresh of underpinning knowledge, assisting you to breakdown and understand each component of workplace communication.

Learning Outcomes

Module 1: How to Communicate Effectively

• Outline the communication process;
• Describe the five communication styles;
• Differentiate between the different communication channels;
• Explain the various barriers to effective communication;
• Describe strategies and methods for effective communication.

Module 2: Business Writing Skills

• Describe the basic qualities of good business writing;
• Plan your writing;
• Discuss the importance of tone, language and readability;
• Explain the purpose and structure of common business writing formats.

Module 3: Writing Effective Emails

• Discuss when it is appropriate to send an email
• Identify how to use the key email features appropriately
• Describe the qualities of professional and effective business emails

Module 4: Improving your Listening Skills

• Explain the differences between listening and hearing
• Recognise the benefits of good listening
• Discuss ways you can improve your listening skills
• Identify how to avoid the common barriers to listening

Module 5: Understanding Body Language

• Define body language
• Recognise the benefits of understanding body language
• Discuss how to interpret basic body movements
• Identify the factors affecting personal distance
• Explain strategies for developing your ability to read body language

Duration: 

Approx. 1.5 hrs

Available for 6 months from the date of enrolment

Prerequisite:

None

Inclusions:

• Completion Certificate
• Flexibility to work at your own pace, from a device and location of your choice
• Unlimited access to course content for up to 6 months from enrolment