Course 2: Leadership Tools 102

There are going to be times in your journey as a leader where you will invariably find yourself having to deal with workplace conflict or required to manage a difficult situation. This can be very stressful and there are enormous mental, physical and psychological pressures as a manager leading a team people.

The following Leadership Tool Skill Set has been designed to provide new skills and tools, with a refresh underpinning knowledge, to assist in understanding and breakdown each component of these leadership areas.

Learning Outcomes

Module 1: Emotional Intelligence in Leadership

• Define emotional intelligence
• Define and discuss what emotions are
•  Discuss the different elements of emotional intelligence and identify how you can improve your skills in these areas.

Module 2: Change management

•  Discuss change in the workplace and how it should be managed
• Identify the various reactions that individuals may have to change
• Explain the aspects of your role during change initiatives

Module 3: Managing difficult situations

• Identify a difficult situation
• Discuss how to prepare for a difficult conversation
• Explain how to have a difficult conversation
• Describe how you would manage emotions when handling difficult situations

Module 4: Mentoring workplace conflict

• Describe the nature and causes of conflicts
• Understanding your responsibilities in relation to managing conflicts
• Explain the different types of conflicts
• Identify the stages of conflict, including the early warning signs of conflict
• Recognise how people respond to conflict
• Understand when conflict escalates to bullying
• Demonstrate how to prevent and manage conflict

Module 5: Managing the discipline process

• State the purposes of staff discipline
• Acknowledge your responsibilities in relation to staff discipline
• Explain the causes of misconduct
• Discuss the types of misconduct
• Understanding how to investigate misconduct
• Apply the disciplinary process
• Identify when to resort to formal discipline as opposed to informal discipline
• Hold constructive disciplinary meetings with staff
• Prepare disciplinary documentation

Duration: 

Approx. 2 hrs

Available for 6 months from the date of enrolment

Prerequisite:

None

Inclusions:

• Completion Certificate
• Flexibility to work at your own pace, from a device and location of your choice
• Unlimited access to course content for up to 6 months from enrolment