Conflict Resolution for Employees
$49.00 (Incl. GST)
Conflict occurs naturally in the workplace. However, if it is not handled well, it can escalate into hostile situations that can have a negative effect on our organisation.
This module has been designed to help you understand how to successfully resolve minor and ongoing conflicts in the workplace.
- Explain what conflict is
- Discuss the benefits of effective conflict resolution
- Explain your responsibilities in relation to conflict resolution
- Discuss how to handle a minor conflict
- Identify the stages of an ongoing conflict
- Explain how to resolve an ongoing conflict
- Recognise when you should escalate a conflict concern to your manager
Approx. 30 min
Available for 6 months from the date of enrolment
- Completion Certificate
- Flexibility to work at your own pace, from a device and location of your choice
- Unlimited access to course content for up to 6 months from enrolment